Contact Us - Hotels

Why not take a look through our Ask a Question or Help section to see if your question is already covered, or if you have any further queries, we can be contacted via phone, email or post.

• If you are interested in working for Thomson Holidays or any other TUI UK company, please refer to Thomson Careers.
• Want to speak to someone face-to-face? Use our Shopfinder service to find your nearest Thomson shop.

 

Wrong holiday type?

If your query is concerning a Package Holiday, Flight only, a Cruise, or Build Your Own, please click the relevant link.

Call Us

To call us, please do so on one of the following numbers. Please note, for 0871 numbers calls cost 10p per minute and for 0844 numbers calls cost 5p per minute. Charges apply at all times from BT landlines. Other operator networks may vary.

• If you have not yet booked but have a query, please call us on: 0800 072 0040
• If you have a question about a booking you have already made, please have your booking reference and departure date to hand and call us on: 0844 871 0879.
• If you have a question about a group booking (7 or more passengers), please call us on: 0800 072 0040.

Lines are open during the following times:

• Weekdays 09:30 - 19:30hrs
• Saturday 09:00 - 16:00hrs
• Sunday 10:00 - 16:00 hrs

Write to Us

If you need to contact us in writing, please send your correspondence to:
Concerns & Errors
Customer Support Department
TUI UK
Columbus House
Westwood Way
Westwood Business Park
Coventry
CV4 8TT